Refund policy

Thank you so much for shopping with us! 

XO- Angie & Courtney

Shipping Policies:

In Store Purchases

We want you to be happy with your purchases! Please note that all purchases can be exchanged or returned for store credit only within 10 days of purchase.  All original tags must be attached to items and items must be in new, unworn condition. All sale, last chance, accessories, jewelry, swimwear (NC Law), holiday merchandise, home goods, candles and gift cards are FINAL SALE. No exceptions.

Online Purchases

If your item does not work out, we will kindly accept returns for store credit that are postmarked within 10 days of purchase. Shipping costs will not be refunded and customers are responsible for the cost of shipping all returns. Store credit can be used online or in-store and can be applied toward an exchange of size should the item still be available once credit is issued. Due to the nature of our business and the select number of sizes we receive we cannot guarantee that a size exchange will be available. All sale, last chance, accessories, jewelry, swimwear (NC Law), home goods, candles and gift cards are FINAL SALE. No exceptions.

Damages and Issues

Please inspect your order upon reception and contact us within 1 day of receipt if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Special Orders

All special orders are taken with pre-payment and are final sale. 

Sojourn is not responsible for:

• Products marked delivered by USPS. Please contact your local Post Office for information regarding your package or to submit a claim.
• Products that are lost or damaged in the mail. USPS or UPS is responsible for all packages once they leave the shop. 
• Stolen packages. We cannot be held responsible for packages that are delivered but stolen from porch or mailbox.
• Delays with shipping. We will get your package in the mail ASAP but once it leaves the shop, we cannot be held responsible. 

If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. 

All of our shipments include Tracking and Delivery Confirmation. If you receive a notification that your package has been delivered to your order address, but you have not received your order, please contact your local carrier or USPS directly to investigate. We cannot be held accountable for packages where tracking information indicates that your order was delivered to the order address. 

Postal Numbers:

USPS: 1-800-275-8777
UPS: 1-800-742-5877

What's Next?

Please email us at sojournobx@gmail.com to start your return. 

Please use this address for shipping your return:

Sojourn

1 Ocean Blvd. Unit 113

Southern Shores, NC 27949

We will notify you once we’ve received and inspected your return and will let you know whether the refund is approved. If approved, you’ll be automatically issued an electronic store credit within 10 business days. Please keep a copy of the email as the store credit code is specific to your order and cannot be duplicated. If more than 15 business days have passed since we’ve approved your return, please contact us at sojournobx@gmail.com.